Shipping policy

Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping with LustLabz.store. We are committed to delivering your order quickly, securely, and discreetly.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

  • United Arab Emirates: 1–3 business days

  • GCC Countries: 3–7 business days

  • International Orders: 7–15 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any promotional free shipping offers will be displayed during checkout.

Discreet Packaging

Your privacy is important to us.

All orders are shipped in plain, discreet packaging with no indication of the contents or product type visible on the outside of the package.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email (where available). Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

LustLabz.store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Delayed, Lost or Damaged Shipments

While we work with reliable shipping partners, occasional delays may occur.

If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in working with the shipping carrier to resolve the issue.

Delivery Confirmation

Once the carrier marks an order as delivered, responsibility for the package transfers to the customer. If you believe your package was delivered incorrectly, please contact the shipping carrier first, and then reach out to our support team for assistance.

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: lustlabzstore@gmail.com

We are happy to assist you with any shipping-related questions.